Written by:Frank Hackett(CPRW)
Updated January 31, 2023
In accordance withDepartment of Labor Statistics, the median annual salary for general managers in 2020 was $125,740. The compensation for these types of positions is very lucrative; Therefore, when you begin your job search, you are likely to encounter stiff competition. Creating a performance-based resume that highlights your managerial and process improvement skills will help you stand out from other candidates. Focus on your professional accomplishments and avoid describing general job responsibilities. Below are three examples to help you create your resume as a general manager.
Examples of a CEO's resume
years of experience
- example 1#1
- Example #2#2
- Example #3#3
Larry Johnson
(123) 456-7890
[email protected]
123 Tu Calle, Cincinnati, OH 12345
Profile
General Manager with seven years of operational management experience in the retail industry, specializing in people development, sales forecasting and organizational leadership. A proven track record of building and managing diverse, high-performing teams. Expert in identifying process improvement opportunities to increase operational efficiencies.
Experience
General Gerente, BestBuy, Cincinnati, OH
July 2017 - available
- Manage all aspects of store operations for an electronics retailer, monitor $30 million in profits and losses, forecast inventory levels and lead initiatives to improve customer service, resulting in increased sales. 30% in online searches.
- Build, recruit and lead a team of over 50 people including department managers, cashiers, administrators, sales representatives and technical support specialists
- Establish a work culture of accountability to drive operational excellence and execute initiatives to improve staff coverage and boost team morale.
- Oversaw $5 million in monthly electronics inventories and prepared forecasts to optimize inventory levels based on sales forecasts.
Gerente General, Kohl's, Cincinnati, OH
May 2014 - July 2017
- Oversaw the operations of a $10M P&L retail store, coordinating staff, managing inventory and ensuring adherence to customer service best practices
- Led a team of 40 retail associates, directing all aspects of the hiring process and developing incentives to increase Kohl's credit card sales by 25%.
Training
Bachelor of Science (BS) Business Administration
University of Cincinnati, Cincinnati, OH, September 2010 - Mai 2014
key skills
- manager
- development staff
- Workflow-Koordination
- process improvement
- cross-functional leadership
Alyssa Braun
(123) 456-7890
[email protected]
123 Tu Calle, Philadelphia, PA 12345
Profile
General Manager with eight years of hospitality experience specializing in operational management, logistics, supplier management and P&L. A strong track record of developing innovative business strategies to improve gross margins. Expert in recruiting, training and building teams to deliver an unrivaled gastronomic experience.
Experience
Generaldirektor, Fogo de Chao, Philadelphia, Pennsylvania
July 2017 - available
- Oversee the operations of a leading Brazilian steakhouse, managing over $15 million in profits and losses and identifying opportunities to improve workflow and operational efficiencies
- Manage 30 servers, hostesses and sous chefs and lead efforts to improve communication between the front and back of house during high volume times.
- Developed new methods to improve inventory management and forecasting, reducing waste by 15%
- Coordinating with senior management to implement Covid-19 safety protocols, including rapid testing and mask mandates
General Manager, Gentle Italian Kitchen, Philadelphia, Pennsylvania
May 2014 - July 2017
- Managed all aspects of day-to-day operations at a luxury Italian restaurant, leading initiatives to improve marketing reach on social media and in the local community, growing annual sales from $2M to $2.8M in 3 years
- Negotiated with suppliers to ensure optimal prices for food products and ingredients, reducing costs by 15%
Training
Bachelor of Science (BS) Business Administration
Temple University, Philadelphia, PA, September 2010 - Mai 2014
key skills
- Team Management
- Operational Excellence
- restaurant management
- Customer service
- supply management
Jared Jackson
(123) 456-7890
[email protected]
123 Your Street, Seattle, WA 12345
Profile
General Manager with more than 10 years of experience in the hospitality industry, specializing in budget management, team leadership, strategic planning and continuous improvement. A proven track record of leading change management initiatives to innovate hotel operations and drive operational excellence.
Experience
Gerente General, Four Seasons Hotel, Seattle, WA
September 2016 - today
- Oversee the day-to-day operations and functions of a $10 million annual gross revenue luxury hotel, including staff, vendor management, and guest relations
- Lead a team of 100+ people, orchestrate workflows and identify operational improvements to reduce overhead by 35%
- Manage the development and implementation of new safety protocols during COVID-19 in accordance with CDC guidelines
Gerente General, Hotel Hilton, Seattle, WA
May 2011 - September 2016
- Leading a diverse team of 80+ hospitality professionals to lead day-to-day operations of a leading hotel, including managing a $7M operating budget
- Lead change management and training initiatives to improve customer service and guest experience, resulting in a 20% increase in customer satisfaction
Training
Bachelor of Science (BS) Business Administration
Seattle University, Seattle, WA, September 2007 bis Mai 2011
key skills
- hospitality
- Leadership team
- process improvement
- change management
- customer relationship
Common Key Qualifications and Action Verbs for General Manager CVs
You must include a combination of action verbs and key qualifications from the job description to meet the requirements of applicant tracking systems. It's important to highlight the key qualifications and appropriate action verbs that hiring managers and applicant tracking systems (ATS) look for to identify potential candidates. An ATS scans your resume and scores it based on the number of keywords and phrases it matches before highlighting it for hiring managers. So, the more keywords you include on your resume, the greater the chances that a hiring manager will spot you to invite you for an interview.
| Key Competencies | |
|---|---|
| financial management | business development |
| Business strategy | change management |
| customer relationship | continuous improvement |
| cross-functional leadership | Customer service |
| hospitality | Human Resources (HR) |
| inventory management | conversations |
| Operational Excellence | manager |
| process improvement | Profit and Loss (P&L) |
| project management | Leadership team |
| Team Management | recruitment |
| restaurant management | sales management |
| development staff | strategic planning |
| supply chain management | supply management |
| action verbs | |
|---|---|
| analyzed | built |
| coordinated | worked together |
| Created | Developed |
| LED | Improved |
| classified | executed |
| identified | implemented |
| Improved | LED |
| Administration | negotiated |
| supervised | Planned |
| Decided | supports |
Tips on writing a better resume for CEOs
Quantify your management experience
You want to include concrete numbers, monetary values, and metrics to show the impact of your professional accomplishments. The key to getting an employer's attention is to provide context and details about your accomplishments. Detailing the duties and responsibilities of your job for the reader will not be enough to set you apart from the candidate field. Focus on creating bullet points that span the breadth of your managerial experience. Below are some examples to help you quantify your professional accomplishments on your resume.
example 1
Geb
- Led the implementation of a new human resources management system to optimize staff coverage and scheduling based on business volume and forecasts, reducing labor costs by 10%.
Spacious
- Purchased new software to better identify staffing needs for the company based on volume, which helped reduce costs
Example #2
Geb
- Developed strategies to drive business development and improve gross margin, led the supplier selection process and conducted contract negotiations, reducing material costs by up to $200,000 per year
Spacious
- Communicating with suppliers, developing strategies and negotiating to reduce costs for the company.
Highlight your leadership qualities
Leadership skills are essential to success as a general manager. Employers want to see tangible examples from your career that demonstrate your leadership skills. Focus on drawing attention to your ability to create strong work cultures and build teams rather than just describing general job roles. Organizations value managers with experience promoting diversity, equity and inclusion (DIE), so consider including relevant experience in this area as well. Below are examples to help you highlight your leadership skills on your resume.
example 1
Geb
- Leading a team of 40+ sales associates, department heads and retail associates, developing an inclusive workplace culture with a focus on diversity, equity and inclusion, and leading initiatives to improve employee engagement, resulting in a 30% reduction in rate rotation.
Spacious
- Led a great retail team, defined the work culture and made sure team members were happy cutting sales
Example #2
Geb
- Implemented a leadership training program to drive professional development and growth of team members, resulting in promotions to leadership positions for five direct reports
Spacious
- Created a training program to help team members learn valuable skills that helped them grow as professionals
How to align your resume with the job description
Tailoring your resume to specific job descriptions is the surest way to gain a foothold in the job market. You want to implement keywords and skillsets directly from the post into your document. This not only ensures you meet Applicant Tracking System (ATS) requirements, but also convinces hiring managers that you are the ideal candidate for the job.
When determining which keyword terms to prioritize on your resume, you should carefully consider the order in which the keywords appear in the job description. Employers attach great importance to the qualifications mentioned at the beginning of the job. Highlight these qualifications in your Skills or Employment History section. If you find that a keyword is mentioned more than once, you should prioritize incorporating it directly into your professional profile. Below is an example to help you align your resume with the job description.
Sample General Manager job description
XYZ, Inc. is a leading electronics retail brand recognized as one of the best places to work in Boston. we are looking for onegeneral directorWith experience inmanagermifunctional crossLeadership to oversee the location of a new store. We value candidates who excel at moderationdiversity,Equity capital,and Inclusion (DEI)within the workplace.
Responsibilities:
- Seekrecruitment,Human Resources (HR) functions, midevelopment staffto open a new store location in a high traffic area
- To leadprocess improvementinitiatives for improvementStandard Operating Procedures (SOPs)and reduce indirect costs for the company
- Lead a diverse teamemployee engagementand ensure complianceCustomer serviceStandards
Reviews:
- Preferably a bachelor's degree in business administration
- 5-6 yearsmanagerRetail experience
- StrengthLeadership teammifinancial managementcapabilities
- specialization onWin and Loss (Win and Loss)miinventory management
According to the job description, the ideal candidate should have the following qualities and/or experience:
- general director
- manager
- functional cross
- recruitment
- Human Resources (HR)
- Diversity, Equity and Inclusion (DEI)
- development staff
- process improvement
- Standard Operating Procedures (SOPs)
- Worker Participation
- Customer service
- Leadership team
- Profit and Loss (P&L)
- inventory management
- financial management
Then take what you highlighted in the job description and add your experience and blending skills. Below is an example of how you can include them on your resume to your advantage:
Example of a General Manager's work experience
Profile
A General Manager with six years experience specializing inmanager,Human Resources (HR),Win and Loss (Win and Loss), miprocess improvement. A strong history of moderationdiversity,Equity capital,and Inclusion (DEI)and driveemployee engagementto build a high-performing work culture.
general director
Walmart, October 2016 - Available
- Manage a team of 45+ retail associates and implement training initiatives to facilitate thisdevelopment staffand improve team performance, resulting in a 15% increaseCustomer servicesurvey ratings
- DevelopStandard Operating Procedures (SOPs), seeinventory managementmifinancial managementactivities and managementrecruitmentinitiatives
key skills
- manager
- cross-functional collaboration
- Leadership team
- Human Resources (HR)
- process improvement
FAQs
What should a general manager put on a resume? ›
- Budgeting and cost control strategies.
- Supervision and training.
- Market Growth.
- Diverse Market/Industry Knowledge.
- Training and Development.
- Negotiation Skills.
- Supply Chain Management.
- Budgeting.
A GM runs a line of business, whereas the CEO is the GM of all lines of business in a company. For example, the GM is sometimes referred to as the product manager at technology companies. The GM of a bank at a specific location is called the branch manager.
What is the role of general manager? ›General Manager is an executive who has overall responsibility for all administrative functions in company's business. General Managers set policies, operations, create and maintain budgets. This is a senior position. General Manager coordinates employees and supervises lower-level managers.
What is the qualification of general manager? ›General Manager Requirements:
Degree in business management or a masters in business administration. Good knowledge of different business functions. Strong leadership qualities. Excellent communication skills.
And they do that by focusing on the six key tasks that constitute the foundations of every general manager's job: shaping the work environment, setting strategy, allocating resources, developing managers, building the organization, and overseeing operations.
What personal qualities should a general manager have? ›- Visionary leadership.
- Strategic thinking.
- Negotiation and conflict management.
- Team-building & interpersonal skills.
A general manager is in a high position as they are the ones handling several departments. They might be handling a complete branch of a company. They report to the executives of their company, such as the CEO or CFO.
What are the 10 responsibilities of a manager? ›- Figurehead Role of Manager. ...
- Leadership Role of Manager. ...
- Liaison Role of Manager. ...
- Monitoring Role of Manager. ...
- Disseminator Role of Manager. ...
- Spokesman Role of Manager. ...
- Entrepreneurial Role of Manager. ...
- Disturbance Handler Role of Manager.
The managing director, who ranks above the general manager, is supposed to spend less time on oversight. A good general manager shouldn't need a lot of that. Businesses looking to fill a general manager position typically want someone with at least a bachelor's degree in business management.
How old should a general manager be? ›The average age of an employed general manager is 44 years old.
How many years of experience do you need to be a general manager? ›
It takes 6 years of professional experience to become a general manager. That is the time it takes to learn specific general manager skills, but does not account for time spent in formal education.
Is GM higher than senior manager? ›A senior manager typically works under a general manager in a large corporation where there are several management levels. The general management role focuses on the company or organization as a whole.
What are the five 5 Principles of manager? ›At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling. These five functions are part of a body of practices and theories on how to be a successful manager.
What are the 5 things a manager can do? ›- Make it your priority to build and cultivate relationships. ...
- Get aligned with your team on what success looks like. ...
- Invest in developing your team. ...
- Guide more, and do less. ...
- Own your authority.
- Technical skills.
- Conceptual skills.
- Human or interpersonal management skills.
- Interpersonal skills.
- Communication and motivation.
- Organisation and delegation.
- Forward planning and strategic thinking.
- Problem solving and decision-making.
- Commercial awareness.
- Mentoring.
- How do I develop these management skills?
- Leadership Skills. In order to be an effective manager, you need to be able to lead your employees in an efficient manner. ...
- Professional Experience. ...
- Good Communication Skills. ...
- Knowledge. ...
- Organization. ...
- Time Management Skills. ...
- Delegation. ...
- Confidence.
A general manager (GM) is an executive who has overall responsibility for managing both the revenue and cost elements of a company's income statement, known as profit & loss (P&L) responsibility.
How stressful is being a general manager? ›Yes, being a supervisor or manager can be stressful. According to a 2021 Gallup poll, between 33% and 35% of managers reported that they feel burnt out “very often or always.” Those who lead teams (people managers) reported higher levels of burnout.
What general managers make the most? ›- Best Buy. 3.8 $100,468per year. 34,716 reviews54 salaries reported.
- Hooters. 3.7 $89,562per year. 2,913 reviews15 salaries reported.
- Gerber Collision & Glass. 2.7 $88,522per year. ...
- Aramark. 3.5 $86,819per year. ...
- Panda Restaurant Group. 3.6 $83,009per year. ...
- Show more companies.
What is the most important role of a manager? ›
One main role of a manager is creating a plan to meet company goals and objectives. This involves allocating employee resources and delegating responsibilities, as well as setting realistic timelines and standards for completion.
What is the first thing a manager should do when employees fulfill their tasks effectively? ›Goal-setting responsibilities
To ensure their team successfully reaches their goals, managers should do the following: Clearly communicate the goal to employees. Select the right individuals for each task. Motivate employees to reach each objective.
- Get to know your team.
- Be positive.
- Dress for the job.
- Pay attention to your team.
- Share your story.
- Be clear about your expectations.
- Identify roadblocks.
- Prepare (and make time) for questions.
Typical shift is 10-12 hours.
Is general manager top level or middle level? ›1. Top Level Management: Top level management consists of Chairman, Board of Directors, Managing Director, General Manager, President, Vice President, Chief Executive Officer (C.E.O.), Chief Financial Officer (C.F.O.) and Chief Operating Officer etc.
What is the career path of a general manager? ›General Manager Career Path
It is a senior position and many executives advance within their own firm, moving up from lower level managerial or supervisory positions. Experienced hires are also common, but must also have had extensive experience in lower level supervisory or management experience in a related field.
There are seven persons in a company namely A, B, C, D, E, F and G. They have different designations starting from clerk, PO, assistant manager, manager, deputy general manager, general manager, and managing director. Starting from the managing director being the highest post and the clerk being the lowest post.
What degree is best for general manager? ›Most general managers have a bachelor's degree in business administration, management or a field related to their work. For example, engineering executives may have an electrical engineering degree. Many also have a Master's of Business Administration, especially if they lead large organizations.
Can you be a GM without a degree? ›Education. All general managers will need to have a high school diploma at the minimum. Depending on what industry they work in, many employers strongly prefer a bachelor's degree in business or a related field. Select companies may also require a candidate to have a Masters in Business Administration degree.
What position is before general manager? ›Assistant manager
An assistant manager reports to a manager, though their responsibilities can vary depending on the organization. Assistant managers often help oversee a specific department, though you can also find assistant managers of retail stores or restaurants.
How much do GMs at Amazon make? ›
Average Amazon.com General Manager yearly pay in the United States is approximately $164,453, which is 182% above the national average.
Is a general manager middle management? ›A general manager is generally responsible for an identifiable business unit. The role of the general manager may span middle and front-line management roles and incorporate various organizational functions.
What is better manager or general manager? ›Yes, GM (general manager) is typically higher than the manager. It depends on the size of the company, but a general manager generally ranks above most employees but below corporate-level executives. So, GMs usually supervise lower-level managers and oversee the hiring and training of these managers.
What are the 5 components of a general resume? ›- Header. Include your name, full address, phone number and email. ...
- Professional Objective (optional) This is a phrase or sentence that highlights your intentions and accomplishments. ...
- Qualifications Summary (optional) ...
- Education. ...
- Experience. ...
- References.
The managing director, who ranks above the general manager, is supposed to spend less time on oversight. A good general manager shouldn't need a lot of that. Businesses looking to fill a general manager position typically want someone with at least a bachelor's degree in business management.
What are the 3 F's of resumes? ›The 3 F's of resume writing are Function, Form(at) and (e)Ffectiveness. When these 3 elements are adhered to simultaneously in the resume, they make it the perfect fit for the role you're applying to.
What are the 4 C's of resume writing? ›To become an employer magnet, they'll need a handful of essential qualities known as the 4 C's: Creativity, Communication, Collaboration, and Critical Thinking.
What are the common mistakes of a resume? ›- Having spelling errors and bad grammar. ...
- Exaggerating the truth. ...
- Poor formatting. ...
- An unoriginal personal profile. ...
- Not focusing on your achievements. ...
- Making your CV too long. ...
- Putting the wrong contact information. ...
- Not tailoring your CV to the specific role.
There are a few differences between a senior manager and a general manager. A senior manager typically works under a general manager in a large corporation where there are several management levels. The general management role focuses on the company or organization as a whole.
What is the next position after general manager? ›A director of operations is a management professional that supervises general managers and other high-level staff. Their primary duties often include hiring managers, supervising and leading departments, implementing policies and making long-term decisions for the company.